Terms & Conditions
Cancellations
Cancellations must be made at least 24 hours prior to travel, otherwise there will be no refund or voucher issued.
If you wish to cancel your booking, please send us an email at least 24 hours prior to your scheduled arrival/departure to confirm your cancellation.
All cancellations incur a 50% administration fee, or alternatively, you can choose to receive a voucher, for use on the same route, within 12 months.
Cancellations must be made by email in order to qualify for the 50% refund.
A no-show at the airport, without prior cancellation, will not be refunded.
Booking Details
Please check your email booking confirmation to confirm that the details of your booking are correct. If any detail is incorrect, please contact us immediately, it is the customers responsibility to ensure that all travel details are correct. Exclusive airport shuttles will not be held responsible for any errors on the booking confirmation.
We take no responsibility for passengers who book the incorrect dates. It is possible to modify the dates of travel via the website prior to the day of travel at no cost providing this is done before 18.00 CET. From 22.00 CET the system will not permit changes for the following day.
The vehicle will only collect the number of passengers booked on each trip. Please do not ask the driver to carry extra passengers, as this request will be refused.
It is important that we are supplied with a mobile contact number of at least one person in each party, in case we need to contact you on your arrival in Spain. This mobile should be switched on as soon as you arrive in Spain and also on the day of your departure from Spain.
Arrivals - Almeria
Switch on phone and follow instructions via sms message. Exit baggage reclaim, pass through the sliding doors and turn right. Head towards the exit door and follow instructions. If you do not have a phone, please follow the white walkway and wait by sign marked PC1.
Arrivals - Alicante
The bus departs Alicante airport as soon as all passengers have arrived, 12.30pm latest for the morning service and 21.30 for the evening service. On arrival, please switch on your mobile and follow the instructions via sms message. You will be provided with the estimated departure time, the location of the bus. The bus is normally parked downstairs, take the lift down to Level -2, where the tour operator/hotel buses are located. In the event that we have insufficient passengers to park downstairs, the driver will meet you between the glass elevators on 'ARRIVALS' level, close to Duty Free shop after baggage reclaim. If you do not have a mobile phone please wait by the glass elevators at Arrivals level and the driver will periodically check this point.
The bus is provided by AUTOCARES RODRIGUEZ and will have an Exclusive Airport Shuttles sign in the front window.
Arrivals - Murcia International (Corvera)
Switch on phone and follow instructions via sms message. Exit baggage reclaim, pass through the sliding doors and head towards the exit door and follow instructions. If you do not have a phone, wait by the exit door.
Luggage
We have no weight restrictions on luggage (within reason), however, each paying passenger is allocated carriage of 1 suitcase and 1 piece of hand luggage. Wheelchairs, (electric wheelchairs by prior agreement) prams and children's buggies are carried free of charge, we must be notified at the time of booking to ensure sufficient luggage space available. Golf clubs, ski equipment, bicycles, pets and additional suitcases are chargeable. Pets must be boxed and must travel in the hold.
Lost Property
Please report any items left on the bus as soon as possible. Lost items can only be reclaimed from our office in Turre, it can take up to 72 hours from travel for lost property to arrive at our office.
Flight Delays
Although we do check online information for flight arrivals, these can be very unreliable. Please help us reduce the driver's waiting time by contacting us by text, call or email if your flight is delayed.
Alicante delays – In the event that your flight is delayed significantly beyond our timed departure time and as a result you miss the bus, please contact the office, you have the following options:
- Full refund of your ticket or credit voucher.
- Stay over in Alicante and take the bus the following morning at no cost. If you stay at the AG Express Hotel we will collect you from the Hotel reception.
Emergency contact numbers are as follows: Office 0034 950 092 602 (9.00am – 6.00pm, Monday to Friday and Saturday 9.00am until 2.00pm) Mobile (out of office hours) 0034 634 317 666.
We allow reasonable time from your arrival for the collection of luggage etc., however, if you are delayed in Spain with lost luggage, please call us so that we can inform the driver. Once notified, the driver will wait for you to report your lost luggage before the bus departs.
Passenger Comfort
All our vehicles are non Smoking. Consumption of Food, drinks or alcohol are not permitted on our vehicles, with the exception of water. We understand that accidents happen, but the comfort of all passengers is our priority and any damage, abuse or lack of respect for vehicles, drivers and fellow passengers is taken very seriously. We retain the right to refuse to transport or evict rude, drunk or abusive passengers, please respect both the driver and your fellow passengers.
When travelling with young children, please ensure that extra care is taken, as a charge of 50 euro is payable for cleaning in the event of spillages, damage or removal of stains from seats.
Drivers are instructed to check their vehicles for damage prior to passenger boarding and on delivery of passengers.
Incorrect Bookings
We do not accept responsibility for incorrect information passed to Exclusive Airport Shuttles, neither are we responsible for checking that flight details etc. are correct at the time of placing a booking.
The flight information we request is used to check for delayed or cancelled flights on the day of arrival, as well as to confirm the collection time for return journeys. The client must ensure that the information we are given, such as scheduled flight times, drop off points, passenger numbers etc., is correct.
The client is responsible for any extra costs involved with any incorrect bookings which are discovered when the vehicle arrives for collection, such as the cost of another vehicle returning on another day or later time. We cannot guarantee transport for clients with incorrect bookings and it may not be possible to change our schedules or allocate a vehicle at short notice. In those cases, the clients will have to wait until their scheduled collection time or should organise alternative transport. We are not responsible for any extra costs incurred and our cancellation charge will apply for last minute cancellations.
Policies and Legal Statements
Exclusive Airport Shuttles reserves the right to refuse service to anyone. We will not accept as passengers anyone who is obviously drunk, intoxicated, belligerent or hostile.
Policy on Pick Ups, drop offs and Waiting for Passengers
All passengers are advised to be at their Pick Up location 10 minutes before departure time. Exclusive Airport Shuttles can wait no more than five minutes past a passenger's scheduled departure time, if doing so may cause other passengers to be late for a flight. We can only pick up and drop off from designated points as listed on the website. Please do not request unscheduled pick up or drop off locations unless you have booked the taxi service.
Limits of Responsibility
Exclusive Airport Shuttles is not responsible for delays in service caused by accidents, traffic conditions, civil disturbances, damage to the highway, mechanical malfunction, extreme weather or other Acts of God.
We are not responsible for direct or indirect consequences of our performance, or lack thereof, including, but not limited to, failure to arrive on time for a flight, meeting or other event, and loss of hotel reservation or other service due to late arrival.
Money Back Guarantee
Exclusive Airport Shuttles offer a 100% money back guarantee to all confirmed reservations* in the event that we do not provide the service paid for according to our Terms and Conditions. (*Confirmed reservations and confirmed passengers are those that have PAID IN FULL prior to scheduled pick up time.)
Airport Transfer Payments
After receiving your online quotation, you can proceed and make your booking. Complete the booking form and choose your preferred payment method of credit/debit card or Pay Pal.
Card payments made via Redsys and PayPal are totally secure and no card details are saved. A PayPal account is not required to make payment online (NO CARD CHARGES). All payments made online are made to the name of the parent company Exclusive Holiday Villas S.L.
Late bookings
Between 18.00 and 22.00 CET the day before travel, a late booking fee of €10 per booking is automatically added to cover additional admin costs and discourage last minute bookings which cause disruption to our services.
What happens when payment is made?
When a payment is made, both the client and Exclusive Airport Shuttles, will receive a confirmation of booking via email, you should print a copy of the reservation and show it to the driver on the day of travel. Clients who make payment via PayPal will also receive confirmation of payment by PayPal. If you do not receive your email, please check you junk/spam folder as the email process is fully automated.
Personal Information
None of the personal information requested on our website is shared or retained. All personal details are destroyed after the transport is performed, with the exception of your email address which may be used to contact you in future, but will not be shared with 3rd parties.